The Ultimate Six Sigma

The Ultimate Six Sigma

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qWhy confine a company to a handful of elitist black belts when we can convert all the people to black belts at a fraction of the cost and with far greater effectiveness.q -- Author Keki R. Bhote Six Sigma started as a revolutionary quality tool at Motorola, gained fame as a powerful driver of cost savings at GE, and has spawned an entire industry of publications and consultants, many peddling a watered-down version of the original Motorola Six Sigma process. Now, Keki Bhote, one of the founders of Six Sigma, taps into the rigors and rewards of this breakthrough process--but moves it beyond mere quality to focus on total business excellence in 12 key areas. From customer loyalty to leadership to supply chain management, qThe Ultimate Six Sigmaq provides the techniques and metrics needed to measure success, and supplies self-assessment audits to help readers ensure that they're getting it right. Case studies illustrate how Six Sigma has been successfully implemented in each key area.Results a™c While the retention rate for the average U.S. car company is below 30 percent, the retention rate for Lexus a€” Toyota Motor Corp. ... Profitable Service a™c Lexus service charges are lower than its competition because of high serviceanbsp;...

Title:The Ultimate Six Sigma
Author: Keki R. Bhote
Publisher:AMACOM Div American Mgmt Assn - 2001

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