The Customer Service Revolution

The Customer Service Revolution

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In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customera€”which ultimately permeates into peoplea€™s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Roberta€™s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.9 Shep Hyken, TheAmazement Revolution: Seven Customer Service Strategiesto Createan AmazingCustomer (and Employee) ... Shine, March26, 2013, http:// shine.yahoo.com/fashiori/ lululemonsayswomendonothavetobendover203021965.html ... http://www. tompeters.com/blogs/main/PDFs/Quotes41_010306_3.pdf.


Title:The Customer Service Revolution
Author: John R. DiJulius
Publisher:Greenleaf Book Group - 2015-01-06
ISBN-13:

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